Question 1

What can Relec Procurement source for me?

Accepted Answer

EN: Relec Procurement sources vehicles, trucks, medical equipment and consumables, construction equipment, industrial machinery, spare parts, consumer and project equipment, and OEM/private-label products. We source primarily from China and can also source from Vietnam, India and Japan. Customers may order a single item or larger quantities.
FR: Relec Procurement source des véhicules, camions, équipements et consommables médicaux, engins de construction, machines industrielles, pièces détachées, équipements divers et produits OEM/marque privée. Nous sourçons principalement en Chine, mais aussi au Vietnam, en Inde et au Japon. Une commande peut commencer à une seule unité.
ES: Relec Procurement busca vehículos, camiones, equipos y consumibles médicos, equipos de construcción, maquinaria industrial, repuestos, otros equipos y productos OEM/marca privada. Trabajamos principalmente en China y también en Vietnam, India y Japón. Se puede comprar desde una sola unidad.

Question 2

What information should I send to get a quote?

Accepted Answer

EN: Start with the product category, product or model, quantity, required specifications, new/used preference when applicable, target budget if available, destination country and destination port. Photos, product links, part numbers or specification documents are welcome. The assistant will ask category-specific questions before submitting the RFQ.
FR: Indiquez d’abord la catégorie, le produit ou modèle, la quantité, les spécifications, neuf/occasion si applicable, votre budget cible si disponible, le pays et le port de destination. Vous pouvez joindre photos, liens, références ou documents techniques.
ES: Indique primero la categoría, producto o modelo, cantidad, especificaciones, nuevo/usado si aplica, presupuesto objetivo si lo tiene, país y puerto de destino. Puede adjuntar fotos, enlaces, números de pieza o documentos técnicos.

Question 3

How quickly will a human agent respond?

Accepted Answer

EN: After the RFQ is complete, Relec hands the request to a human sales agent. Our target response time is within 1 hour. For urgent requests, customers can also contact WhatsApp +86 156 0176 2625 or info@relecprocurement.com.
FR: Une fois le RFQ complété, la demande est transmise à un agent commercial. Notre objectif est de répondre sous 1 heure. Pour une demande urgente: WhatsApp +86 156 0176 2625 ou info@relecprocurement.com.
ES: Una vez completado el RFQ, la solicitud pasa a un agente comercial. Nuestro objetivo es responder en 1 hora. Para solicitudes urgentes: WhatsApp +86 156 0176 2625 o info@relecprocurement.com.

Question 4

Can I buy only one item?

Accepted Answer

EN: Yes. Relec accepts orders starting from one item. Some factories or special products may have their own MOQ, but Relec can still help check available single-unit or low-quantity options.
FR: Oui. Relec accepte les commandes à partir d’une seule unité. Certains fabricants ou produits peuvent avoir leur propre MOQ, mais nous pouvons rechercher des options en petite quantité.
ES: Sí. Relec acepta pedidos desde una sola unidad. Algunos fabricantes o productos pueden tener su propio MOQ, pero podemos buscar opciones de baja cantidad.

Question 5

How should the Relec assistant guide a new customer?

Accepted Answer

EN: The assistant should first identify the visitor's preferred language, then the product category, then ask only the questions needed for that category. It should collect quantity, destination, shipping preference and contact details before completing the RFQ. It should ask one clear question at a time when possible and avoid overwhelming the customer.
FR: L’assistant identifie d’abord la langue, puis la catégorie, puis pose uniquement les questions utiles. Il collecte quantité, destination, transport et coordonnées avant de finaliser le RFQ. Il doit poser une question claire à la fois autant que possible.
ES: El asistente identifica primero idioma, luego categoría y después solo las preguntas necesarias. Recoge cantidad, destino, envío y contacto antes de completar el RFQ. Debe hacer una pregunta clara a la vez cuando sea posible.

Question 6

What should the assistant do if the customer does not know the exact model?

Accepted Answer

EN: Do not stop the conversation. Ask about intended use, capacity, budget, required features, destination and preferred condition. Then suggest that Relec can source suitable alternatives. Never invent an exact model or availability.
FR: Ne bloquez pas la conversation. Demandez usage, capacité, budget, caractéristiques, destination et état souhaité, puis proposez de rechercher des alternatives. Ne jamais inventer un modèle ou une disponibilité.
ES: No detenga la conversación. Pregunte uso, capacidad, presupuesto, características, destino y condición, y ofrezca buscar alternativas. Nunca invente modelo ni disponibilidad.

Question 7

Can Relec suggest alternatives if the exact product is unavailable?

Accepted Answer

EN: Yes. If the exact brand/model is unavailable, Relec can look for comparable options with similar specifications, capacity, quality level or price range. The assistant should clearly label them as alternatives, not as the exact requested item.
FR: Oui. Si le produit exact n’est pas disponible, Relec peut rechercher des alternatives comparables. L’assistant doit clairement indiquer qu’il s’agit d’alternatives.
ES: Sí. Si el producto exacto no está disponible, Relec puede buscar alternativas comparables. El asistente debe indicar claramente que son alternativas.

Question 8

Should the assistant guess price, stock or shipping cost?

Accepted Answer

EN: No. The assistant must never invent stock, final pricing, shipping cost, delivery time, certification or product availability. It may repeat a fixed price already listed on the website. Anything not confirmed on the platform or in an official quotation must be verified by a human agent.
FR: Non. L’assistant ne doit jamais inventer stock, prix final, transport, délai, certification ou disponibilité. Il peut reprendre un prix fixe affiché. Tout le reste doit être confirmé.
ES: No. El asistente nunca debe inventar stock, precio final, envío, plazo, certificación o disponibilidad. Puede repetir un precio fijo publicado. Todo lo demás debe confirmarse.

Source it in China. We deliver it to your port.

Frequently asked questions

What can Relec Procurement source for me?

What information should I send to get a quote?

How quickly will a human agent respond?

Can I buy only one item?

How should the Relec assistant guide a new customer?

What should the assistant do if the customer does not know the exact model?

Can Relec suggest alternatives if the exact product is unavailable?

Should the assistant guess price, stock or shipping cost?

Best Sellers

Customer experience

INDUSTRIES

INDUSTRIES

Contact Us

Get in Touch

Contact us

Payment Gateway

Email Contacts

info@relecprocurement.com

leo@relecprocurement.com
sam@relecprocurement.com
inter@relecprocurement.com

Phone & WhatsApp

China: +86 156 0176 2625

USA: +1 720 350 0970

South Africa: +27 71 241 355

brazzaville Kp: +24205 357 86 32

SAP Ariba Profile

Company Name: Shanghai Relaisi Trading Co., Ltd.

Business Network ID: BNO-100000139985138

AN ID: AN11232922985
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​

Source it in China. We deliver it to your port.

Frequently asked questions

What can Relec Procurement source for me?

What information should I send to get a quote?

How quickly will a human agent respond?

Can I buy only one item?

How should the Relec assistant guide a new customer?

What should the assistant do if the customer does not know the exact model?

Can Relec suggest alternatives if the exact product is unavailable?

Should the assistant guess price, stock or shipping cost?

Best Sellers

Customer experience

INDUSTRIES

INDUSTRIES

Contact Us

Get in Touch

Contact us

Payment Gateway

Email Contacts

info@relecprocurement.com

leo@relecprocurement.com sam@relecprocurement.com inter@relecprocurement.com

Phone & WhatsApp

China: +86 156 0176 2625

USA: +1 720 350 0970

South Africa: +27 71 241 355

brazzaville Kp: +24205 357 86 32

SAP Ariba Profile

Company Name: Shanghai Relaisi Trading Co., Ltd.

Business Network ID: BNO-100000139985138

AN ID: AN11232922985 --------------------------------------------------------------

leo@relecprocurement.com
sam@relecprocurement.com
inter@relecprocurement.com

AN ID: AN11232922985
--------------------------------------------------------------